Privacy Policy

Effective date: April 19, 2026

Doctor Help ("we", "our", "us") provides healthcare service workflows for patients, doctors, and labs. This policy explains what data we collect, how we use it, and how we protect it.

1. Data We Collect

• Phone number for OTP authentication and account access.
• Name, email, avatar, and profile information you provide.
• Appointment and service workflow information.
• Health-related inputs such as symptoms or prescription-linked details.
• Uploaded photos, files, and documents related to profile or service flow.
• Payment transaction metadata for service payments.
• Device identifiers/tokens used for notifications and security.

2. Why We Use Data

• Authenticate users and manage accounts.
• Enable appointment booking and healthcare workflows.
• Send service notifications and operational updates.
• Prevent abuse, enforce security, and meet legal requirements.

3. Third-Party Processors

We use trusted service providers where required for platform operation, including:

• OTP/SMS delivery providers.
• Cloud media/file storage providers.
• Payment processing providers.
• Push notification infrastructure.

4. Security

We use reasonable technical and organizational safeguards. Data in transit is protected with encrypted HTTPS connections.

5. Data Retention

We retain data for as long as required to provide services, resolve disputes, prevent fraud, and comply with legal obligations.

6. Your Rights

You can request account deletion and associated data removal as described in our Account Deletion page.

7. Children

Doctor Help is intended for adults. We do not knowingly collect personal data from children under 13.

8. Contact

For privacy questions, contact us at support@doctorhelp.in.