Refund & Cancellation Policy

This Refund and Cancellation Policy describes the circumstances under which refunds will be considered for services transacted through the Platform.

1. Appointment Cancellation

If you cancel an appointment before the consultation begins and before the provider has initiated the service, you may be eligible for a refund as per the booking rules. If the provider initiates or completes the consultation, refunds will usually not be granted.

2. Lab Booking and Sample Collection

For lab bookings, refunds are generally not available once a sample has been collected, a test has commenced, or a report has been generated. Cancellations before the start of service may be eligible for refunds subject to review.

3. Provider or Platform Cancellation

If a doctor or lab cancels a booking before service delivery, you will typically receive a full refund to the original payment method, or we may offer rescheduling.

4. Refund Mechanism

Approved refunds are credited to the original payment instrument used for the transaction. The timing of credit depends on the payment gateway and banking partners.

5. How to Request a Refund

Contact support at support@doctorhelp.in with your order ID, registered phone number, booking date and reason. We may request additional information to verify the request.

6. Non-refundable Items

Refunds are generally not provided for completed consultations, services already started, missed appointments or no-shows, and certain gateway convenience charges unless required by law.

Grievance Officer

Name of the Office: Doctor Help
Designation: Proprietor
Name and Address of the Company: DOCTOR HELP, Mithila Colony, Ward No 07,
Bhagkohaliya, Forbesganj, Araria, Bihar, 854318
Contact us: support@doctorhelp.in / 8603342657
Phone Time: Monday - Friday (9:00 - 17:00)